Platform · Alebex
Platform

One AI system across
voice, SMS and email.

On top of the engine sits the agent platform: one AI system that understands intent in real time, holds one continuous conversation with one memory across channels, and takes action inside existing business systems.

Qualifying leads, answering questions, booking meetings, resolving issues, updating the CRM, triggering workflows, and handing off to a human when it should.

Channels
Voice · SMS · Email
Agentic core
Intent · Memory · Tools · Guardrails
Actions
Qualify · Book · Resolve · Update records · Trigger tools · Hand off
Compliance
PIPEDA and CASL
9:41 Illustrative
One outbound call
Caller

We need a better way to qualify outbound leads.

Agent

Start with the questions that decide whether a meeting is worth booking.

Verdict
under 50 ms
First word
500 ms
Full answer
1,500 ms
Pass — speech stays in flight
The caller hears the first word
The response completes in one voice
Caller

What happens when the answer is outside what we approved?

Agent

I hand it to a person instead of inventing an answer.

Qualification in progress Illustrative / voice qualification

That's the application story. The identity underneath is the runtime.

Channels in, actions out

One agent, any channel,
complete workflows.

Outbound calling, qualification and booking run on one thread across calls, texts and emails.

CHANNELS IN AGENTIC CORE ACTIONS OUT Voice Telephony and browser, one pipeline SMS Instant opt-out on any message Email Same thread, same memory Intent Understood in real time Memory One conversation across channels Tools Action inside existing systems Guardrails Approved answers and workflows Qualify Book Resolve Update records Trigger tools Hand off
Channels in, actions out Illustrative
Channels in
Voice Telephony and browser, one pipeline
SMS Instant opt-out on any message
Email Same thread, same memory
Agentic core
Intent Understood in real time
Memory One conversation across channels
Tools Action inside existing systems
Guardrails Approved answers and workflows
Actions out
QualifyBookResolveUpdate recordsTrigger toolsHand off
A call in progress — portrait crop
Agents Agentic CRM Hub
Human-speed voice

The engine speaks before
the pipeline would finish waiting.

Human turn-taking sits around 200 ms. A typical third-party pipeline waits about 1,500 ms before speech begins; Alebex puts out its first word at 500 ms while the full answer completes by 1,500 ms. Roughly 500 ms perceived with our dual-model response system, currently in development.

Human turn-taking 200 ms
The conversational baseline.
Typical single-model pipeline 1,500 ms
The whole generation finishes before speech starts.
Alebex first word 500 ms
The caller is already hearing the response.
Anti-hallucination verdict under 50 ms
The answer check runs alongside synthesis.

The full Alebex answer completes by 1,500 ms; the quality check never sits in front of the voice.

One thread / three surfaces

The channel changes.
The conversation does not.

A qualification call becomes a text confirmation and then an email. Intent, criteria and the next action move with the prospect because all three surfaces resolve to one memory.

Continuity, not reconstruction.

Each surface opens with the context created on the one before it. The agent advances the work instead of asking the prospect to repeat it.

01 Voice 9:41 Illustrative
Thread opens on voice
Caller

We need to follow up with new leads, qualify fit, and book the right ones.

Agent

Start with the decision point: what makes a lead ready for a meeting?

Verdict
under 50 ms
Pass — speech stays in flight
First word
500 ms
The caller starts hearing the reply
Full answer
1,500 ms
The answer completes in the same voice
Caller

The use case and timing have to fit. Send the next question by text.

Agent

I will continue there with the criteria from this call attached.

Voice / the prospect sets the qualification criteria

02 SMS 9:41 Illustrative
Continued from voice
Agent

Picking up from our call: the use case and timing decide whether a meeting is ready to book.

Prospect

Send anything outside our approved answers to a person.

Agent

Understood. I will qualify and book inside those criteria, then hand off what falls outside them.

Prospect

That matches the workflow. Confirm the plan by email.

Agent

Confirmed. The email will continue this thread.

SMS / the handoff condition joins the same record

03 Email 9:41 Illustrative
Continued from voice and SMS
Agent

Following our call and messages, the qualification criteria are use case and timing. Requests outside approved answers go to a person.

Prospect

Correct. Include the booking and handoff plan.

Agent

The agent will book when the criteria are met and hand off when they are not. This email closes the thread that started on voice.

Prospect

Confirmed.

Email / one summary closes the voice-to-message thread

The problem

Every missed conversation
is lost revenue.

01

Response windows are shrinking.

02

Channels are fragmented.

03

Demand is 24/7 while human teams are not.

04

Enterprise AI must stay inside approved answers and workflows.

Who it is for

Developers

Voice sessions, streaming and call control over open APIs.

Developers — a screen at night
Partners

CRMs, MSPs, resellers and marketing agencies.

Partners — two people working
Enterprise

Approved answers and workflows, with data held in Canada.

Enterprise — a building or lobby
SMBs

Small and medium business. Alebex serves them today.

SMBs — a small business counter
Platform

Everything in the platform

01 Agents Human-level intelligence with a human-level experience, working 24/7. 02 Outbound communication Put agents on outbound calling, qualification and booking. For teams where call volume is the constraint. 03 Inbound communicationComing soon Planned. Not available today. 04 Agentic CRM Hub The Hub is where that conversation is held: one contact, one thread, and the records the agent writes as it works. 05 Agent Builder Studio Where an agent is configured: intent, memory, tools and guardrails, set once and enforced on every channel. 06 Platform features Each entry states what it is and links to the page that explains it.
Brighton College

The runtime survives production

Evidence the runtime survives a real, revenue-bearing workflow.

2,200
Leads
Run through the runtime
64%
Contact rate
≈1,400 reached by phone, SMS and email
51%
Qualified
≈720 — of contacted, actually ready to study
78%
Booked
Of qualified, with a human advisor
560
Appointments
Warm, qualified, advisor-ready
Outcome
"Honestly, I didn't expect this level of result. We tried it, the numbers were good, and now it runs 100% of our Meta lead outreach."
Polly Zheng — Director of Operations & Student Affairs, Brighton College
Brighton College campus interior
Brighton College

The platform feels unified because the engine underneath it is unified.

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