Inbound communication · Alebex
Application layer / Platform

Inbound communication

Coming soon

Inbound communication is not available today.

This route will remain marked Coming soon until inbound communication is released as a live platform capability.

Status Coming soon
Not available
Available today
Outbound communication
On this page Available today Planned inbound surface Status
Platform

Available today: outbound communication

Outbound communication can be used today for calling, qualification and booking across voice, SMS and email.

Outbound communication →

Put agents on outbound calling, qualification and booking. For teams where call volume is the constraint.
Agents →

For the businesses running agents on it, the outcome is human-level intelligence with a human-level experience, working 24/7.
Platform overview →

On top of the engine sits the agent platform: one AI system that understands intent in real time, holds one continuous conversation with one memory across channels, and takes action inside existing business systems.
Empty reception desk with a desk phone, early morning cool light
Planned inbound surface

Incoming conversations will enter the runtime.

When inbound communication is released, it will be designed to inherit the same turn control, memory, guardrails and human handoff used by the platform’s live outbound direction.

01 Incoming voiceComing soon Incoming calls will enter the same streaming runtime rather than a separate answering pipeline.
02 Recognized contextComing soon A returning contact’s prior voice, SMS and email context is planned to resolve to one memory.
03 Parallel answer checksComing soon Each generated sentence will be checked alongside synthesis before its audio reaches the caller.
04 Human handoffComing soon Requests outside approved answers or workflows will be handed to a person under configured conditions.
05 Consent and recordComing soon Call-recording consent will be disclosed, and recordings and transcripts will be held in Canada for audit.
Status

Until then, the live platform will remain outbound only.

Outbound communication Contact sales