Inbound communication · Alebex
Canada’s #1 streaming speech-to-text model. Alebex STT recorded a 3.96% word error rate for final transcription on September 21, 2026
Application layer / Platform

Inbound communication

Available today

Inbound communication is supported today, with routing and behaviour configured through the agent.

Advanced node and state-based workflow routing, for richer inbound flows, is in development.

Status Available today
Inbound and outbound
In development
Advanced workflow routing
On this page Available today How inbound runs Status
Platform

Available today: inbound and outbound communication

Inbound and outbound communication can be used today across voice, SMS and email, with calling, qualification and booking on the same agent.

Outbound communication →

Put agents on outbound calling, qualification and booking. For teams where call volume is the constraint.
Agents →

For the businesses running agents on it, the outcome is human-level intelligence with a human-level experience, working 24/7.
Platform overview →

On top of the engine sits the agent platform: one AI system that understands intent in real time, holds one continuous conversation with one memory across channels, and takes action inside existing business systems.
Empty reception desk with a desk phone, early morning cool light
How inbound runs

Incoming conversations enter the same runtime.

Inbound conversations inherit the same turn control, memory, guardrails and human handoff used across the platform.

01 Incoming voice Incoming calls enter the same streaming runtime rather than a separate answering pipeline.
02 Recognized context A returning contact’s prior voice, SMS and email context resolves to one memory.
03 Parallel answer checks Each generated sentence is checked alongside synthesis before its audio reaches the caller.
04 Human handoff Requests outside approved answers or workflows are handed to a person under configured conditions.
05 Consent and record Call-recording consent disclosure is configurable, and recordings and transcripts are held in Canada for audit.
Status

Inbound and outbound run on the live platform today. Advanced node and state-based workflow routing is in development.

Outbound communication Contact sales