Platform features
Everything the platform layer does, in one index. One agent, any channel, complete workflows.
Each entry states what it is and links to the page that explains it.
One AI system across voice, SMS and email.
One AI system across voice, SMS and email. One agent, any channel, complete workflows.
Turns conversation into action.
What separates a call that works from a demo that works.
Knows “uh-huh” isn’t an interruption. Classifies raw audio, not energy heuristics.
AgentsWhen interrupted, the agent resumes from what the caller actually heard. Not what the model generated, or what the script assumed.
AgentsEvery sentence is checked. The verdict lands in under 50 ms, alongside synthesis rather than in front of it.
Alebex Voice Engine
One agent, any channel, complete workflows.
Qualifying leads, in real time as the conversation happens.
Booking meetings, directly into the calendar.
Answering questions and resolving issues.
Updating the CRM as the work is done.
Triggering workflows inside existing business systems.
Handing off to a human when it should.
Canadian data residency, Canadian compliance.
Recordings, transcripts and customer information are held in Canada.
Built in Vancouver by Alexander Innovation Centre, Canadian-owned.
PIPEDA and CASL compliance built in.
“Stop” on any channel is handled immediately and the contact flagged.
Consent is disclosed at the start of every call, and recordings are stored for audit.
The six questions an enterprise checklist actually asks.
In place of a certification badge this stack does not hold, here is the one-line answer to each question a buyer’s own risk review raises — every line is one this platform already stands behind elsewhere.
Speech recognition, turn control, the hallucination gate and streaming synthesis run as one system.
Every sentence is checked alongside synthesis, with rejected audio aborted and regenerated.
Barge-in classification separates a real interruption from a backchannel, then playback tracking preserves what was heard.
Voice, SMS and email turns resolve to one ordered thread instead of three disconnected histories.
Recordings, transcripts and customer information are held in Canada, with PIPEDA and CASL compliance built in.
The agent hands work to a person when a request falls outside its approved answers or workflow.
The answer check executes while speech is being prepared, not as another serial stage. That placement protects the response without adding a new wait in front of it.
Word-level playback tracking records what the caller actually heard before speaking over the agent. The next turn resumes there, not at the end of text the model generated.
Every capability is one layer of the same owned execution path.
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