Outbound communication · Alebex
Application layer / Platform

Outbound communication

Put agents on outbound calling, qualification and booking. For teams where call volume is the constraint.

This is the deployment with production proof behind it. Brighton College handed the first mile to Alebex, and it now runs 100% of their Meta lead outreach.

Brighton College In production
Leads 2,200 Appointments 560 First response under 60 seconds Coverage 24/7

Evidence the runtime survives a real, revenue-bearing workflow.

On this page The first mile One thread, three surfaces Results funnel Compliance Live demo
Solution

The first mile

Brighton handed the first mile to Alebex — new lead → one thread across calls, texts and emails → real-time qualification → booked directly into an advisor’s calendar.

Outbound calling, qualification and booking run on one thread across calls, texts and emails.

01 New lead A form filled in on Brighton’s site
02 One thread Calls, texts and emails — one conversation. Under 60 seconds to first response.
03 Real-time qualification Actually ready to study
04 Booked Directly into an advisor’s calendar
Human advisor

Takes the meeting the agent booked, with the qualification already done.

Everything before the advisor. The advisor’s calendar is where it stops.

One thread / three surfaces

The channel changes. The conversation does not.

A qualification call becomes a text confirmation and then an email. Intent, criteria and the next action move with the prospect because all three surfaces resolve to one memory.

The first mile starts at the new lead.

The agent calls, qualifies and books while the prospect’s intent is current. Each next action is written back to the same thread instead of becoming a separate follow-up task.

Qualification travels with the prospect.

A switch from voice to SMS or email preserves the criteria already collected. The agent continues from that state instead of reconstructing it from another system.

9:41 Illustrative
AX Alebex agent Live · Qualifying & booking AI active
Today · conversation starts on voice
First word 500 ms
Marcus Honestly, we’re drowning in follow‑ups. I need to figure out which leads are worth my team’s time before we call any of them.
AX Alebex That’s exactly the kind of thing I can take off your plate. I’ll qualify each lead against your criteria and book the ones worth a call. Ready when you are.
Marcus Got it. One thing before we go — if I switch to texting, does this all carry over?
One conversation · One memory Voice call · lead qualification and booking
9:41 SMS Illustrative
AX Alebex agent Criteria confirmed
Continued from voice
A Agent Picking up from our call: the use case and timing decide whether a meeting is ready to book.
Prospect Send anything outside our approved answers to a person.
A Agent Understood. I will qualify and book inside those criteria, then hand off what falls outside them.
Prospect That matches the workflow. Confirm the plan by email.
A Agent Confirmed. The email will continue this thread.
One conversation · One memory SMS / the handoff condition joins the same record
9:41 Email Illustrative
AX Alebex agent Workflow confirmed
Continued from voice and SMS
A Agent Following our call and messages, the qualification criteria are use case and timing. Requests outside approved answers go to a person.
Prospect Correct. Include the booking and handoff plan.
A Agent The agent will book when the criteria are met and hand off when they are not. This email closes the thread that started on voice.
Prospect Confirmed.
One conversation · One memory Email / one summary closes the voice-to-message thread
500 ms First word
Continuity, not reconstruction.

Each surface opens with the context created on the one before it. The agent advances the work instead of asking the prospect to repeat it.

<50 ms Approved-answer verdict
The next action stays attached to the conversation that earned it.

The next action stays attached to the conversation that earned it.

Brighton College

Results funnel

Every missed conversation is lost revenue.

2,200
Leads
Run through the runtime
64%
Contact rate
≈1,400 reached by phone, SMS and email
51%
Qualified
≈720 — of contacted, actually ready to study
78%
Booked
Of qualified, with a human advisor
560
Appointments
Warm, qualified, advisor-ready
Outcome
“Honestly, I didn’t expect this level of result. We tried it, the numbers were good, and now it runs 100% of our Meta lead outreach.”
Polly Zheng — Director of Operations & Student Affairs, Brighton College
Brighton College campus interior
Brighton College
Compliance

Compliance on outbound

Instant opt-out

“Stop” on any channel is handled immediately and the contact flagged.

Call-recording consent

Consent is disclosed at the start of every call, and recordings are stored for audit.

PIPEDA and CASL

PIPEDA and CASL compliance built in.

Security
Sales and outreach
ReactivationInstant follow-upBooking
Operations
Internal requestsRemindersData collectionCoordination

The next action stays attached to the conversation that earned it.

Live demo

Try the live demo

Drop in your website. Alebex reads it, learns what you do, and calls you in under 30 seconds — fully trained, zero setup.

Free demo No credit card Available in Canada and the US
Alebex reads it and learns what you do.
So the agent knows who it is speaking to.
Canadian and US numbers. Alebex calls this number.

No business name needed — Alebex takes that from the site.

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