Agents · Alebex
Application layer / Agents

An AI employee that represents your brand.

For the businesses running agents on it, the outcome is human-level intelligence with a human-level experience, working 24/7.

AX Alebex agent Live · Qualifying & booking AI active
First word 500 ms Illustrative
At a glance
Channels
Voice · SMS · Email
Agentic core
Intent · Memory · Tools · Guardrails
Actions
Qualify · Book · Resolve · Update records · Trigger tools · Hand off

That’s the application story. The identity underneath is the runtime.

Alebex Voice Engine
On this page The agentic core What an agent does Conversation mechanics The three channels Mid-call guarantees
The agentic core

One AI system across voice, SMS and email.

On top of the engine sits the agent platform: one AI system that understands intent in real time, holds one continuous conversation with one memory across channels, and takes action inside existing business systems.

01 Intent Understood in real time
02 Memory One conversation across channels
03 Tools Action inside existing systems
04 Guardrails Approved answers and workflows
What an agent does

One agent, any channel, complete workflows.

01 Qualify

Qualifying leads, in real time as the conversation happens.

02 Book

Booking meetings, directly into the calendar.

03 Resolve

Answering questions and resolving issues.

04 Update records

Updating the CRM as the work is done.

05 Trigger tools

Triggering workflows inside existing business systems.

06 Hand off

Handing off to a human when it should.

Conversation mechanics

Real conversation mechanics

Voice AI sounds impressive in a demo. Business voice doesn’t fail there.

Barge-in detection

Knows “uh-huh” isn’t an interruption. Classifies raw audio, not energy heuristics.

Word-level playback tracking

When interrupted, the agent resumes from what the caller actually heard. Not what the model generated, or what the script assumed.

9:41 Illustrative
AX Alebex agent Live · Qualifying & booking AI active
Today · conversation starts on voice
First word 500 ms
Marcus Honestly, we’re drowning in follow‑ups. I need to figure out which leads are worth my team’s time before we call any of them.
AX Alebex That’s exactly the kind of thing I can take off your plate. I’ll qualify each lead against your criteria and book the ones worth a call. Ready when you are.
Marcus Got it. One thing before we go — if I switch to texting, does this all carry over?
One conversation · One memory Voice call · lead qualification and booking
9:41 Illustrative
AX Alebex agent Online · continued from voice
Messages · today, continued on one thread
AX Alebex Picking up our call, Marcus — yes, everything carries over. Voice, texts and emails stay on one thread with one memory, so you never repeat yourself.
Marcus That’s what I was hoping. And you can actually book the meetings too, not just qualify?
AX Alebex Yes — I qualify against your criteria and book warm leads straight into your team’s calendar.
Marcus Perfect. Let’s start with the first batch. Book it.
AX Alebex Done. I’ll send the confirmation and a summary of what’s qualified by email.
One conversation · One memory SMS thread · carried over from voice
9:41 Illustrative
AX Alebex agent Inbox · AI-written AI written
Continued from voice and SMS
FromAlebex
ToMarcus
SubjectYour first qualification batch is booked
AX Alebex Hi Marcus — following up on our call and messages: the first batch is qualified and the warm leads are booked. Summary attached. Reply here any time if you want me to hand off to a human.
One conversation · One memory Email · picks up where the call left off
500 ms First word
The pause has work inside it.

An SLM and an LLM run in overlapping loops, so speech begins while the complete answer is still forming. Both models speak through the same runtime and the same voice.

<50 ms Approved-answer verdict
Rejected words never reach the caller.

The verdict runs beside synthesis and can abort audio already in flight. The runtime regenerates the sentence before the caller hears the rejected version.

Alebex Voice Engine
The three channels

Outbound calling, qualification and booking run on one thread across calls, texts and emails.

Voice
Telephony and browser, one pipeline
SMS
Instant opt-out on any message
Email
Same thread, same memory
Outbound communication →

Put agents on outbound calling, qualification and booking. For teams where call volume is the constraint.
Inbound communication Coming soon

Planned. Not available today.

Brighton College — Experience
“People often ask if our students can tell it’s a robot — and while we don’t shy away from letting them know, the fact is almost no one asks. It sounds seamless.”
Polly Zheng Director of Operations & Student Affairs, Brighton College
Mid-call guarantees

What a live call can count on.

Not settings a page states and a runtime is free to ignore. Each of these holds for as long as a specific conversation is still in progress, on the same runtime that is speaking.

One owned streaming path

Speech recognition, turn control, the hallucination gate and streaming synthesis run as one system.

A verdict before playback

Every sentence is checked alongside synthesis, with rejected audio aborted and regenerated.

Interruption-aware state

Barge-in classification separates a real interruption from a backchannel, then playback tracking preserves what was heard.

One cross-channel memory

Voice, SMS and email turns resolve to one ordered thread instead of three disconnected histories.

Canadian data controls

Recordings, transcripts and customer information are held in Canada, with PIPEDA and CASL compliance built in.

A defined human boundary

The agent hands work to a person when a request falls outside its approved answers or workflow.

The voice can move quickly because the answer check moves with it.

Live demo

Try the live demo

Drop in your website. Alebex reads it, learns what you do, and calls you in under 30 seconds — fully trained, zero setup.

Free demo No credit card Available in Canada and the US
Alebex reads it and learns what you do.
So the agent knows who it is speaking to.
Canadian and US numbers. Alebex calls this number.

No business name needed — Alebex takes that from the site.

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