Small-business receptionist · Alebex
Canada’s #1 streaming speech-to-text model. Alebex STT recorded a 3.96% word error rate for final transcription on September 21, 2026
Solutions / Use cases

A front desk for a team that does not have one.

Small teams answer the phone between doing the work. The agent takes that call, answers what sits inside the approved knowledge, books into the systems you already use, and leaves a record instead of a note on a pad.

9:41 Illustrative walkthrough
Front-desk thread · illustrative
Caller I have a question about the service and would like to book if it is a fit.
A Agent I can answer from the information the team approved and help with the appointment.
Record

The caller receives a confirmation and the team receives the complete thread.

Illustrative small-team call · rendered example
Status Illustrative walkthrough The sequence below describes how an agent would run this workflow.
Available today This walkthrough starts with a call coming in.

This walkthrough begins with a conversation coming in. Inbound communication is supported today, with routing and behaviour configured through the agent. Advanced node and state-based workflow routing is in development.

Runs on the platform today
Answering calls and messages that come in. Outbound calling on the same runtime. Qualification against the criteria you approve. Booking, confirming and rescheduling. SMS and email on the same thread, with the same memory. The record, and the workflows behind it.
In development
Advanced node and state-based workflow routing for richer inbound flows.

The sequence below is illustrative. Your scope, routing and handoff are configured through the agent.

On this page How it runs Where it stops Related walkthroughs Live demo
How the workflow runs

The call, taken

The one that would otherwise interrupt the work, answered without interrupting it.

The call, taken
01 Voice
The call is answered

With the configured recording disclosure at the start.

02 Agentic core
Answered from what you approved

Hours, services, directions — whatever you have already written down.

03 Agentic core
Booked into your calendar

Inside the same conversation, in the systems you already use.

04 SMS
Confirmed, and written down

A confirmation to the caller, and a record for you rather than a note on a pad.

One thread, whichever lane a step sits in.

Where the agent stops

In scope, out of scope

In scope
The agent handles
Answering, and the recording disclosure.
Questions that sit inside the approved knowledge.
Booking, confirming and rescheduling.
Leaving a record with the whole thread on it.
Out of scope
The agent hands off
Anything outside the approved answers and workflows.
Any caller who asks to speak to a person.
Anything the guardrails stop mid-sentence.

Nothing here needs a receptionist's chair to be filled first.

The missed call

Every missed conversation is lost revenue.

A small team answers the phone between doing the work, so the call that arrives mid-job is the call that goes unanswered — and response windows are shrinking, which means a returned call is not the same call. This is not a bigger front desk. It is the front desk not being anyone’s interruption.

The interruption

The call can be handled without becoming somebody else’s pause button.

Routine answering, booking and record-writing move together, while the work that needs a person still reaches one with context.

Live demo

Try the live demo

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Alebex reads it and learns what you do.
So the agent knows who it is speaking to.
Canadian and US numbers. Alebex calls this number.

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