Dispatch · Alebex
Solutions / Use cases

Coordinate the job without anyone holding the phone.

Dispatch is a sequence of short calls that all have to happen. The agent makes them: it reaches the field, confirms the window, tells the customer, and leaves the record in a state the next person can read.

9:41 Illustrative walkthrough
Dispatch thread · illustrative
Field team I can take the job. Send the agreed window here.
A Agent I will keep this confirmation on the job thread and notify the customer from the same record.
Workflow

Assignment, window and confirmation are coordinated; the scheduling decision remains with the team.

Illustrative dispatch coordination · rendered example
Status Illustrative walkthrough The sequence below describes how an agent would run this workflow.
On this page How it runs Where it stops Related walkthroughs Live demo
How the workflow runs

One job, three conversations

Short calls that all have to happen, made without anyone making them.

One job, three conversations
01 Agentic core
A job enters

From a form, a record, or a workflow that already exists.

02 Voice
The field is called

The agent reaches whoever the job needs and confirms they can take it.

03 SMS
The window is confirmed

Sent by text on the same thread, so nobody has to be reached twice.

04 Agentic core
The record is updated

Assignment, window and confirmation, written as the calls happen.

One thread, whichever lane a step sits in.

Where the agent stops

In scope, out of scope

In scope
The agent handles
Calling out and confirming, across voice and SMS.
Chasing a confirmation that has not come back.
Updating the record and triggering the workflows behind it.
Honouring an opt-out immediately, on every channel.
Out of scope
The agent hands off
Any decision about who should take a job.
Anything outside the approved answers and workflows.
Anyone who asks to speak to a person.

The agent runs the coordination. The scheduling decision stays where it already sits.

Coordination

The job record becomes the shared point of truth.

The calls and messages carry the decision already made, while the record keeps the next person from reconstructing what happened.

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