AI answering · Alebex
Canada’s #1 streaming speech-to-text model. Alebex STT recorded a 3.96% word error rate for final transcription on September 21, 2026
Solutions / Use cases

Take the message after hours, and leave a record instead of a voicemail.

A voicemail is a recording somebody still has to listen to. The agent has the conversation instead: it asks what is needed, books what can be booked, and writes a structured record that is ready to act on when the office opens.

9:41 Illustrative walkthrough
After-hours thread · illustrative
Caller The office is closed, but I need to leave the details for the team.
A Agent I can capture what you need as structured information and book anything covered by the approved workflow.
Record

The team receives fields and the conversation, rather than audio that still needs to be replayed.

Illustrative after-hours call · rendered example
Status Illustrative walkthrough The sequence below describes how an agent would run this workflow.
Available today This walkthrough starts with a call coming in.

This walkthrough begins with a conversation coming in. Inbound communication is supported today, with routing and behaviour configured through the agent. Advanced node and state-based workflow routing is in development.

Runs on the platform today
Answering calls and messages that come in. Outbound calling on the same runtime. Qualification against the criteria you approve. Booking, confirming and rescheduling. SMS and email on the same thread, with the same memory. The record, and the workflows behind it.
In development
Advanced node and state-based workflow routing for richer inbound flows.

The sequence below is illustrative. Your scope, routing and handoff are configured through the agent.

On this page How it runs Where it stops Related walkthroughs Live demo
How the workflow runs

The out-of-hours call

Handled as a conversation, rather than left as a recording for the morning.

The out-of-hours call
01 Voice
The call is answered

With the configured recording disclosure at the start.

02 Agentic core
What is needed is captured

As fields on a record, not as audio for somebody to replay.

03 Agentic core
Booked where it can be

Into the calendar, inside the same conversation.

04 SMS
Confirmed and handed on

The caller gets a confirmation; the team gets a record with the thread on it.

One thread, whichever lane a step sits in.

Where the agent stops

In scope, out of scope

In scope
The agent handles
Answering, and the recording disclosure.
Capturing what the caller needs as fields.
Booking and confirming.
Passing the record on with the thread attached.
Out of scope
The agent hands off
Anything urgent that your workflow routes to a person.
Anything outside the approved answers and workflows.
Any caller who asks to speak to a person.

What the agent cannot resolve becomes a record someone can act on, not a message someone has to decode.

Out of hours

Demand keeps moving while human teams are away.

The hours nobody is working are still hours people call in. What decides whether those calls cost anything is what is waiting the next morning: a stack of recordings somebody has to replay in order, or a set of records with the questions already asked and the answers already on them.

When the office opens

The morning starts with records ready to act on.

The workflow turns an unanswered moment into structured context, while urgent or unsupported requests keep their route to a person.

Live demo

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