Real estate · Alebex
Solutions / Use cases

Follow up the enquiry, book the viewing, keep the thread.

An enquiry that arrives while an agent is showing a property is still an enquiry. The runtime picks it up, qualifies it, books the viewing, and keeps the same conversation running on whichever channel the buyer answers.

9:41 Illustrative
AX Alebex agent Online · continued from voice
Messages · today, continued on one thread
AX Alebex Picking up our call, Marcus — yes, everything carries over. Voice, texts and emails stay on one thread with one memory, so you never repeat yourself.
Marcus That’s what I was hoping. And you can actually book the meetings too, not just qualify?
AX Alebex Yes — I qualify against your criteria and book warm leads straight into your team’s calendar.
Marcus Perfect. Let’s start with the first batch. Book it.
AX Alebex Done. I’ll send the confirmation and a summary of what’s qualified by email.
One conversation · One memory SMS thread · carried over from voice
Status Illustrative walkthrough The sequence below describes how an agent would run this workflow.
On this page How it runs Where it stops Related walkthroughs Live demo
How the workflow runs

Enquiry to viewing

One thread the agent can read end to end, whichever channel the buyer answers on.

Enquiry to viewing
01 Agentic core
The enquiry arrives

From a listing form, a campaign, or a record already in your systems.

02 Voice
Followed up on voice, then text

Same thread, same memory — not three systems guessing at each other.

03 Agentic core
Qualified against your criteria

Asked the way you approved, for every enquiry.

04 Agentic core
The viewing is booked

Into an agent's calendar, inside the same conversation.

One thread, whichever lane a step sits in.

Where the agent stops

In scope, out of scope

In scope
The agent handles
Following up every enquiry across voice, SMS and email.
Qualifying against the criteria you approved.
Booking and rescheduling viewings.
Keeping the record current as the thread moves.
Out of scope
The agent hands off
The viewing itself and every conversation after it.
Anything outside the approved answers and workflows.
Anyone who asks to speak to a person.

The agent gets the buyer to the door. The agent who sells is still a person.

At the door

Follow-up ends where the human relationship begins.

The agent carries the enquiry through qualification and booking. The viewing and every decision after it remain with the person responsible for them.

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