Debt collection · Alebex
Canada’s #1 streaming speech-to-text model. Alebex STT recorded a 3.96% word error rate for final transcription on September 21, 2026
Solutions / Use cases

Contact and arrangements, inside the rules you set.

This is the workflow where guardrails matter more than the conversation. The agent speaks only inside the approved answers, uses the configured call-recording disclosure, and applies configurable opt-out controls across channels.

9:41 Illustrative walkthrough
Account thread · illustrative
Contact I want to discuss the account and understand the approved options.
A Agent I can explain only the options in the approved script, or bring in a person for anything outside it.
Guardrail

A request to stop ends outreach on the thread; a dispute or hardship route moves to a person.

Illustrative account conversation · rendered example
Status Illustrative walkthrough The sequence below describes how an agent would run this workflow.
On this page How it runs Where it stops Related walkthroughs Live demo
How the workflow runs

Contact to arrangement

Approved script in, arrangement or handoff out, with an audit trail either way.

Contact to arrangement
01 Agentic core
An account enters

With the script, the constraints and the contact rules already attached.

02 Voice
The agent calls

The configured call-recording disclosure plays at the start of the call, and the recording is stored for audit.

03 Agentic core
Only approved answers

Anything heading outside them is stopped before the caller hears it, and the turn is regenerated.

04 Agentic core
Arrangement or handoff

Captured to the record, or passed to a person with the thread attached.

05 SMS
Stop means stop

Configurable opt-out controls across channels, with the contact flagged.

One thread, whichever lane a step sits in.

Where the agent stops

In scope, out of scope

In scope
The agent handles
Contact on the channels and within the rules you set.
Speaking only inside the approved script.
Capturing an arrangement to the record.
Disclosing call recording and storing it for audit.
Applying configurable opt-out controls across channels.
Out of scope
The agent hands off
Any dispute, in every case.
Anything outside the approved answers and workflows.
Anyone who asks to speak to a person.
Any hardship conversation your policy routes to a human.

Alebex claims designed to support PIPEDA, CASL and applicable CRTC requirements. No certification implied. Everything else about how you collect remains your policy to set.

The boundary

The approved script defines the path and the exit.

The workflow is useful because it is constrained: supported options stay in the agent path, while disputes, hardship and unsupported questions do not.

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