Public legal-document index, account classifications, and acceptance pathways. These documents govern use of Alebex platform services by business customers and are accepted in the application at app.alebex.ai.
The ALEBEX AI legal framework is modular. The Online Platform Terms establish the general commercial relationship. The Acceptable Use Policy, AI Voice and Customer Communications Policy, Data Processing Addendum, Service and Country Requirements, and role-specific terms add the operational, privacy, communications, and distribution rules relevant to the selected account type.
A customer or partner is bound only by documents identified in its acceptance interface, electronic Order Form, or signed agreement. The Privacy Policy is a notice describing ALEBEX processing as a business and website operator; it is not presented as a customer warranty or as a substitute for the Data Processing Addendum.
| Account type | Documents accepted in the same event | Commercial relationship |
|---|---|---|
| Direct business, sole proprietor, founder, or individual developer using ALEBEX directly | Platform Terms; AUP; AI Communications Policy; DPA; Country Requirements; applicable online pricing or Order Form. Privacy Policy shown as notice. | ALEBEX contracts with and bills the account holder. |
| Developer or API builder | Direct-customer bundle plus API Developer, Embedded Application and Platform Partner Terms. | ALEBEX bills the developer. Testing minutes may be provided. Outbound remains locked until the payment and communications gates are completed. |
| Standard Platform/Vendor Partner | Developer bundle plus an electronic Partner Order Form. Authorized downstream organizations accept the Authorized Organization Acknowledgment or equivalent approved flow-down. | ALEBEX bills the partner at the agreed rate. The partner manages and bills its direct business customers. ALEBEX branding remains visible where the ALEBEX interface is used. |
| Managed Services Partner | Managed Services Partner Terms plus Partner Order Form and applicable policies. Each managed customer separately accepts the direct-customer bundle. | ALEBEX contracts with and bills each managed customer. Partner earns the commission stated in its Order Form. |
| Referral or Introducer Partner | Referral and Introducer Program Terms plus commission Order Form or portal record. | ALEBEX contracts with the referred customer. Referral partner has no customer-account administration unless separately approved. |
| Enterprise white-label or strategic integration | Enterprise MSA; Enterprise Order Form; DPA; AUP; AI Communications Policy; Country Requirements; any signed security, implementation, or service-level addendum. | Formal negotiated relationship for full logo/domain replacement, custom infrastructure, wholesale commitments, sub-resellers, custom service levels, or other substantial deviations. |
Standard outbound use does not require a campaign-by-campaign form or ALEBEX legal review. The account holder completes the applicable legal acceptance, secures a valid payment source, completes the electronic communications attestation, verifies required caller or sender identity information, and identifies the intended countries and communication categories. The system may enable standard use automatically unless a fraud, sanctions, security, carrier, payment, restricted-use, or other risk trigger requires review.
The account holder remains responsible for recipient eligibility, consent or other lawful basis, scripts, offers, caller and sender identity, calling hours, recording and transcription notices, AI or automation disclosures where required, opt-outs, suppression, recordkeeping, and other legal obligations.
The Standard Partner Order Form, Enterprise White-Label API Services and Strategic Integration MSA, Enterprise Order Form, and Communications Compliance Undertaking are controlled contract templates. They are not accepted by ordinary direct customers unless incorporated into an account or transaction.
Each document displays its version and effective date. ALEBEX retains archived copies and version-pinned acceptance evidence. A material update may require an administrator to reaccept the applicable bundle on login. Emergency changes required for law, security, fraud, sanctions, carrier or provider rules, safety, service continuity, or technical integrity may take effect on shorter notice where reasonably necessary.
| Topic | Contact |
|---|---|
| Legal notices and contract questions | legal@alebex.ai |
| Privacy and DPA questions | compliance@alebex.ai |
| Security incidents | security@alebex.ai |
| Abuse, fraud, recipient complaints, and prohibited use | abuse@alebex.ai |
| Billing | billing@alebex.ai |
| Product and technical support | support@alebex.ai |
| Registered office | 570 Dunsmuir Street, Vancouver, British Columbia, Canada |
| British Columbia registration | BC1557243 |