Platform Terms

These Terms become binding when an authorized person checks the applicable acceptance box, creates or activates an account, accepts an Order Form, or otherwise affirmatively accepts the ALEBEX legal bundle. An individual who does not identify a separate legal entity is the Customer and assumes the obligations personally.

These ALEBEX AI Online Platform Terms of Service (the “Terms”) form a binding agreement between ALEBEX AI Corp., a British Columbia corporation with registration number BC1557243 and principal office at 570 Dunsmuir Street, Vancouver, British Columbia, Canada (“ALEBEX”), and the person, business, organization, sole proprietorship, or other entity identified in the account, checkout, or Order Form (“Customer”). “You” means Customer and the person accepting for Customer.

By accepting, the accepting person represents and warrants that the person is at least the age of majority in the applicable jurisdiction; is acting for business, professional, entrepreneurial, or software-development purposes and not primarily for personal, family, or household use; has authority to bind the identified Customer; and has provided complete and accurate information. If no separate entity is identified, the accepting person is Customer and is personally responsible for all obligations, charges, users, and activity.

The Services are not offered for consumer or household use. ALEBEX may decline, limit, or terminate an account where Customer cannot make the foregoing representations, where the account is anonymous or unverifiable, or where use is prohibited by law, sanctions, carrier requirements, provider requirements, or ALEBEX policy.

The “Agreement” consists of these Terms; the ALEBEX AI Acceptable Use Policy (“AUP”); the ALEBEX AI Voice and Customer Communications Policy (“Communications Policy”); the ALEBEX AI Data Processing Addendum (“DPA”); the ALEBEX AI Service and Country Requirements (“Country Requirements”); any role-specific terms, including the ALEBEX AI API Developer, Embedded Application and Platform Partner Terms; any Order Form, pricing page, checkout record, plan selection, statement of work, or product-specific terms; and any other document expressly incorporated through the account or a signed agreement.

A signed master agreement governs the Services it expressly covers. A signed Order Form controls only the commercial, technical, and operational items it expressly identifies. Role-specific terms control for the applicable relationship. The DPA controls processing of Customer Personal Data. The AUP and Communications Policy control use, fraud, voice, calling, messaging, consent, disclosure, and communications topics. A lower-ranking document does not reduce ALEBEX intellectual-property, confidentiality, security, payment, suspension, indemnity, or enforcement protections unless it expressly identifies the provision changed and is approved by ALEBEX.

“Account” means Customer’s organization, tenant, workspace, portal, billing profile, API credentials, child organizations, integrations, and related access. “Authorized User” means a person Customer authorizes to use the Account. “Affiliate” means an entity controlling, controlled by, or under common control with a party, where control means ownership of more than fifty percent of voting interests or the power to direct management.

“Services” means the ALEBEX AI voice engine, AI agents, APIs, SDKs, developer tools, portal, workflow tools, telephony and communications functions, inbound and outbound voice, speech synthesis, transcription, summaries, routing, analytics, SMS, email, integrations, support, and related functionality made available to Customer. A feature is part of the Services only when enabled for Customer’s Account.

“Customer Application” means Customer’s website, software, platform, CRM, workflow, product, or service that connects to or uses the Services. “End Client” means a business or organization to which Customer provides or enables an ALEBEX-powered service under authorized developer or partner terms. “Recipient” means a person or organization called, messaged, recorded, transcribed, routed, analyzed, or otherwise affected by Customer’s use.

“Customer Content” means data, files, contact and CRM information, lead records, prompts, scripts, knowledge-base content, audio, recordings, transcripts, messages, instructions, configurations, and other materials submitted by or for Customer or generated from Customer’s use, excluding ALEBEX IP. “Customer Personal Data” means Customer Content that is personal information, personal data, or equivalent regulated information. “Output” means responses, transcripts, summaries, classifications, routing information, CRM updates, analytics, and other results generated through the Services, excluding ALEBEX IP embedded in or required to generate them.

“ALEBEX IP” means the Services; source and object code; APIs; SDKs; models; model weights; model configurations; prompts and system prompts supplied by ALEBEX; orchestration; agent and call-flow logic; interfaces; documentation; security controls; analytics methods; trade secrets; know-how; improvements; and other intellectual property owned or licensed by ALEBEX, excluding Customer Content and Customer’s independently developed materials.

“Restricted Data” means information designated by ALEBEX or applicable law as sensitive or regulated, including health, payment-card, financial-account, authentication, biometric, voiceprint, precise-location, government-identifier, minor, student, employment, housing, insurance, credit, legal, immigration, criminal, protected-class, or similar data. “Restricted Use” means a use identified as approval-required in the AUP, Communications Policy, Country Requirements, Account, or Order Form.

“Order Form” means an online checkout, plan selection, pricing page, quote, account configuration, portal order, statement of work, or signed order identifying purchased Services, fees, currency, term, usage, or other commercial details. “Term” means the period described in Section 18.

Customer must provide and maintain accurate legal or personal name, jurisdiction, address, authorized administrator, billing and tax information, website or business description, use case, intended countries, data categories, and other information reasonably requested for identity, KYC, fraud, sanctions, carrier, provider, credit, legal, security, or service purposes.

ALEBEX may provide testing minutes, trial access, development access, or evaluation features. They may be used only for good-faith testing, configuration, and development within stated limits. Customer must use Customer-controlled test numbers or recipients who knowingly agreed to testing, must not conduct production campaigns, and must not use Restricted Data or unauthorized real-world contact lists during testing unless ALEBEX expressly enables that use.

Outbound communications may remain locked until Customer has secured an approved payment source, completed the applicable legal acceptance and communications attestation, verified required caller or sender identity information, selected the intended countries and communication categories, and passed automated or risk-triggered review. Completion of a gate does not limit Customer’s independent legal responsibility.

Customer controls its administrators and is responsible for every user, permission, configuration, invitation, purchase, integration, API call, and instruction under the Account. Customer must use unique credentials, enable available multi-factor authentication for privileged access, apply least privilege, protect API keys and secrets, remove access promptly, and notify ALEBEX immediately of suspected compromise.

ALEBEX may require identity or ownership documents, beneficial-ownership information, payment verification, use-case information, caller-ID verification, security details, deposits, prepayment, credit limits, spending caps, lower concurrency, or enhanced review. ALEBEX may deny, delay, restrict, or condition access where information is incomplete, inaccurate, unverifiable, inconsistent, or presents elevated risk.

Customer must not sell, rent, transfer, or share an Account with an unrelated person; create accounts to evade suspension, pricing, verification, or limits; conceal the true campaign sponsor or End Client; or use another party’s identity, payment method, number, domain, or credentials without authorization.

Subject to the Agreement and payment of applicable fees, ALEBEX grants Customer a limited, non-exclusive, revocable, non-transferable, and non-sublicensable right during the Term to access and use the enabled Services for Customer’s approved business or professional purposes. Rights for a Customer Application, End Clients, downstream organizations, managed customers, or white-label use exist only under applicable role-specific terms or a signed agreement.

Customer must use the Services according to documentation, authentication methods, environments, rate and concurrency limits, account controls, country settings, provider or carrier restrictions, and approved features. Technical availability or an undocumented interface does not expand the licence or waive an approval requirement.

Customer is responsible for its systems, devices, networks, browsers, telephone numbers, domains, carrier accounts, integrations, data sources, and third-party services. Customer must ensure they are compatible, secure, lawful, and properly authorized.

These Terms authorize Customer’s direct use. Customer must not provide outsourced communications, agency, managed service, marketplace, reseller, platform, embedded, or customer-facing use for third parties unless Customer also accepts the applicable developer or partner terms or signs another ALEBEX agreement.

Where downstream use is authorized, Customer remains responsible for End Clients, Authorized Users, Customer Applications, customer-facing terms, billing, support, content, data, communications, and all activity through Customer’s credentials or platform. Customer must bind downstream users to required flow-down terms and must not offer the raw ALEBEX API or credentials as a standalone product.

Full white-label rights, including removing or replacing ALEBEX branding from an ALEBEX-hosted interface, using a partner-controlled domain to present the complete ALEBEX platform as the partner’s own, appointing sub-resellers, or making custom service-level or infrastructure commitments, require an Enterprise White-Label API Services and Strategic Integration MSA and Order Form.

Customer is solely responsible for the legality and configuration of Customer Communications, including recipients, contact and lead sources, consent or other lawful basis, products and offers, scripts, prompts, knowledge, caller and sender identity, calling hours, artificial or prerecorded voice requirements, AI or automation disclosures where required, recording and transcription notices, opt-outs, suppression, do-not-call and anti-spam controls, human escalation, and recordkeeping.

Standard inbound and outbound uses may proceed after the applicable Account gates are satisfied. ALEBEX does not generally approve each campaign, recipient list, script, or End Client. ALEBEX may require review for a Restricted Use, suspicious pattern, unsupported country, carrier or regulator request, payment or security concern, complaint pattern, disputed voice, or other elevated-risk circumstance.

Customer must not hide, deny, or misrepresent the caller, sender, sponsor, purpose, recording, transcription, or AI or automated nature of an interaction where disclosure is required by law, contract, or ALEBEX policy. If a Recipient asks whether an agent is AI, automated, virtual, synthetic, or human, Customer must configure the interaction to answer truthfully.

Customer must retain compliance records for at least five years, or longer where required by law or an applicable agreement, including contact source, consent or other lawful basis, opt-outs, suppression checks, caller or sender identity, custom-voice permission, required disclosure settings, complaint handling, and End-Client authorization. Ordinary application and actor audit logs must be retained for at least twenty-four months where Customer controls the logs. Customer must provide reasonable evidence promptly on ALEBEX request.

ALEBEX operational enablement, non-objection, review, monitoring, continued service, or support is not legal advice, a legal opinion, a compliance certification, or a representation that Customer’s use is lawful. Customer must obtain its own legal advice where appropriate.

Customer retains ownership of Customer Content. Customer grants ALEBEX and its service providers a non-exclusive, worldwide licence during the Term and applicable retention period to host, copy, transmit, process, display, adapt as technically necessary, generate Output from, return, secure, monitor, support, bill, maintain, and operate Customer Content and Output; to comply with law; and to enforce the Agreement.

Customer represents and warrants that it has all rights, notices, consents, permissions, lawful bases, End-Client authorizations, and instructions necessary for ALEBEX and its service providers to receive, call, message, record, transcribe, summarize, analyze, store, return, delete, and otherwise process Customer Content and Output.

The DPA applies where ALEBEX processes Customer Personal Data on Customer’s behalf. Customer is responsible for determining its legal role; providing required privacy notices; collecting any required consent; handling Recipient and data-subject requests; setting lawful retention instructions; and ensuring its Customer Applications, End-Client terms, and integrations authorize the processing.

ALEBEX will not use identifiable Customer Personal Data to train a general-purpose or shared model without Customer’s express opt-in. ALEBEX may use de-identified and aggregated operational information that does not identify Customer, a Recipient, an End Client, or confidential business records for security, fraud prevention, capacity planning, quality control, analytics, service operation, and service improvement.

Customer must not submit Restricted Data unless ALEBEX has enabled or approved the data category, use case, safeguards, legal basis, and required contract terms. Customer must not collect passwords, one-time passcodes, private keys, online-banking credentials, full payment-card data, or other authentication secrets through the Services unless ALEBEX expressly approves a compliant workflow.

The Services may depend on telecommunications carriers, number providers, cloud services, speech and voice providers, large-language-model providers, transcription services, payment processors, integrations, and other third-party services. Those services may be changed, suspended, limited, or discontinued and may impose technical, geographic, acceptable-use, data, or other restrictions.

ALEBEX may select, replace, or reconfigure providers, models, voices, routes, numbers, or integrations and may flow through provider or carrier requirements. Customer receives no greater right than ALEBEX is authorized to provide. Customer must not use an ALEBEX integration to evade a third party’s restrictions.

Customer-initiated integrations may be governed by separate third-party terms. ALEBEX is not responsible for third-party products, Customer’s configuration of them, or data outside ALEBEX’s control. Outages or changes caused by providers, carriers, the public internet, Customer systems, or third-party integrations do not create a service-level commitment unless an Order Form expressly states otherwise.

ALEBEX and its licensors retain all right, title, and interest in ALEBEX IP. Customer receives only the rights expressly granted. No ownership transfers by implication, estoppel, exhaustion, integration, feedback, configuration, support, or use.

To the extent permitted by law, Customer may use Customer-specific Output for Customer’s authorized business purposes. Customer acknowledges that AI-generated Output may not be unique and that similar Output may be generated for others. Customer is responsible for human review, accuracy, legality, and suitability before relying on or communicating Output.

Customer must not reverse engineer, decompile, disassemble, scrape, reconstruct, discover source code, extract prompts or system prompts, perform model extraction or inversion, bypass controls, access non-public interfaces, conduct unapproved security testing, publish competitive benchmarks, or use ALEBEX IP, non-public materials, or Output to train, validate, fine-tune, benchmark, or improve a competing AI voice or agentic platform.

The foregoing restrictions do not prevent Customer from independently developing or using competing or complementary technology without ALEBEX IP or Confidential Information. They protect ALEBEX proprietary materials and do not create exclusivity or a restriction on Customer’s general product roadmap.

Customer grants ALEBEX a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use suggestions, feedback, enhancement requests, and product ideas relating to ALEBEX, without identifying Customer publicly and without compensation. Customer must not provide feedback that it is not authorized to license.

Customer must pay all subscription, platform, API, minute, message, usage, account, implementation, support, pass-through, minimum-commitment, overage, and other fees shown in the Account, pricing page, checkout, invoice, or Order Form. Self-service prices are the prices displayed when Customer registers or changes plan. Account-specific rates may be accepted electronically.

Unless the Account or Order Form states otherwise, subscription fees recur monthly in advance and metered usage is billed monthly in arrears. API or developer accounts may have usage-only pricing. Billing currency is assigned at organization creation or in an Order Form. Usage may be measured per second, minute, message, call, transaction, model unit, or another displayed measure. International carrier and other pass-through rates may apply in addition to platform usage.

Customer must maintain a valid approved payment source. ALEBEX may charge it automatically, invoice Customer, and use a payment processor. Customer authorizes recurring charges and taxes until cancellation takes effect. Customer must notify ALEBEX of a billing dispute within thirty days after the charge or invoice and must pay undisputed amounts on time.

Except where required by law, expressly stated in an Order Form or service-level commitment, or necessary to correct a verified duplicate charge or ALEBEX billing error, fees and prepaid amounts are non-refundable. Cancellation prevents future renewal but does not create a prorated refund. Chargebacks do not extinguish the underlying payment obligation. ALEBEX may provide discretionary credits without creating a continuing obligation.

Fees exclude taxes unless stated otherwise. Customer is responsible for GST/HST, PST, QST, sales and use taxes, VAT, telecom or regulatory charges, withholding, duties, and similar amounts, except taxes on ALEBEX net income. If Customer must withhold, Customer will gross up the payment where legally permitted so ALEBEX receives the invoiced amount.

ALEBEX may establish or change credit limits, billing caps, alerts, hard stops, deposits, prepayment, shorter billing cycles, concurrency, destination limits, or other controls based on usage, payment history, anticipated volume, fraud, provider cost, or risk. A billing cap is a control, not a promise that charges cannot exceed the cap where delayed usage records, inbound traffic, taxes, or provider charges apply.

Late amounts may accrue interest at the lesser of 1.5% per month and the maximum legal rate, plus reasonable collection costs. ALEBEX may suspend for non-payment and may require a deposit or prepayment before restoration.

ALEBEX may update, improve, modify, deprecate, suspend, or discontinue Services, APIs, fields, authentication methods, routes, voices, models, providers, documentation, or limits. ALEBEX will use commercially reasonable efforts to provide notice of a material planned discontinuation where feasible, but may make immediate changes for law, carrier or provider requirements, security, fraud, safety, service continuity, or technical integrity.

Unless an Order Form expressly states a service level, the Services have no guaranteed uptime, response time, latency, accuracy, capacity, support response, or error-correction commitment. Standard support is provided through the channels and hours ALEBEX makes available for the applicable plan.

Preview, alpha, beta, experimental, free, trial, or testing features may be changed or withdrawn at any time, may be incomplete, and are provided without service levels or production warranties. Customer must not use them for safety-critical, regulated, or high-impact activity unless ALEBEX expressly approves.

Customer must maintain reasonable administrative, technical, and physical safeguards for its systems, Customer Content, users, credentials, integrations, and devices, including least privilege, available multi-factor authentication, secure secret storage, timely patching, user offboarding, logging, and incident response.

Customer must notify ALEBEX immediately, and no later than twenty-four hours after discovery, of any actual or suspected unauthorized access, credential exposure, data misuse, Security Incident, fraud, suspicious traffic, or voice-rights complaint involving the Services. Customer must contain the event, preserve evidence, cooperate, and not make a statement on ALEBEX’s behalf.

ALEBEX may monitor account, traffic, usage, errors, volumes, destinations, call duration, carrier feedback, complaints, opt-outs, configuration changes, security events, and other operational information to provide, secure, bill, improve, and protect the Services and enforce the Agreement.

ALEBEX may investigate, request evidence, impose lower limits, delay activation, require reverification, rotate or revoke credentials, block destinations, disable a number, voice, campaign, feature, integration, End Client, child organization, or Account, preserve records, or suspend or terminate access where ALEBEX reasonably identifies non-payment, fraud, sanctions, security, privacy, legal, carrier, provider, recipient-harm, reputation, service-integrity, or other material risk. ALEBEX may act before a final regulator, carrier, court, or third-party determination.

Each party may receive non-public information that is marked confidential or reasonably should be understood as confidential (“Confidential Information”). The receiving party may use it only to perform or exercise rights under the Agreement and must protect it using at least reasonable care and no less than the care used for its own similar information.

Confidential Information excludes information the receiving party can document was lawfully known without restriction, independently developed without use of the disclosing party’s information, lawfully received without duty, or publicly available without breach. A legally compelled disclosure is permitted after prompt notice where lawful and reasonable assistance at the disclosing party’s expense.

ALEBEX Confidential Information includes API keys, credentials, non-public documentation, architecture, prompts, system prompts, models, configurations, workflows, logs, traces, security information, product roadmaps, pricing, and non-public technical or commercial information. Unauthorized access, disclosure, extraction, competitive use, or misuse may cause irreparable harm; ALEBEX may seek injunctive and other equitable relief.

Each party represents that it has authority to enter the Agreement. Customer additionally represents that its use, Customer Content, data sources, voices, contact lists, products, claims, Customer Applications, integrations, and instructions comply with the Agreement and applicable law.

THE SERVICES, OUTPUT, TESTING MINUTES, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALEBEX DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND COLLATERAL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, ERROR-FREE OPERATION, AND COMPLIANCE WITH CUSTOMER’S OR ANY RECIPIENT’S LEGAL OBLIGATIONS.

AI systems may produce inaccurate, incomplete, unexpected, offensive, unsafe, or unsuitable Output. ALEBEX does not provide legal, medical, financial, investment, insurance, immigration, employment, credit, admissions, emergency, or other regulated professional advice. Customer must maintain human review and may not represent that Output is guaranteed or independently verified by ALEBEX.

If ALEBEX reasonably believes an unmodified ALEBEX proprietary component infringes a third party’s intellectual property, ALEBEX may obtain continued rights, modify or replace the component, or terminate the affected Service and refund unused prepaid fees for the terminated period. These actions are Customer’s exclusive remedy for such a claim unless an Enterprise Order Form expressly provides an ALEBEX IP indemnity.

Customer will defend, indemnify, and hold harmless ALEBEX, its Affiliates, and their directors, officers, employees, contractors, licensors, service providers, and representatives from claims, proceedings, investigations, fines, penalties, losses, damages, settlements, liabilities, costs, and reasonable legal fees arising from or relating to Customer Content; Customer Communications; Recipients; Customer products, services, claims, lists, scripts, prompts, knowledge, offers, or workflows; Customer Applications and integrations; End Clients and downstream users; unauthorized voices, names, likenesses, or caller identity; privacy, data-security, telemarketing, recording, anti-spam, consent, do-not-call, consumer-protection, or communications-law violations; taxes, refunds, or customer billing handled by Customer; Customer’s breach; or Customer’s negligence, fraud, or wilful misconduct.

ALEBEX will give prompt notice, allow Customer to control the defense with qualified counsel, and provide reasonable cooperation at Customer’s expense. Delay relieves Customer only to the extent of material prejudice. Customer may not settle in a way that admits fault by, imposes non-monetary obligations on, restricts, or fails to fully release an indemnified party without consent.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALEBEX AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, CUSTOMERS, OPPORTUNITY, ANTICIPATED SAVINGS, OR DATA; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, ALEBEX’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO ALEBEX FOR THE AFFECTED SERVICES DURING THE SIX MONTHS IMMEDIATELY BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY. FOR FREE, TESTING, TRIAL, OR BETA SERVICES, ALEBEX HAS NO MONETARY LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Customer’s payment obligations, indemnities, fraud, wilful misconduct, prohibited use, intellectual-property misuse, reverse engineering, breach of confidentiality, privacy or data-security obligations, unauthorized voice or likeness use, telecommunications or communications-law violations, and liabilities arising from Customer Applications, End Clients, downstream users, Recipients, or unauthorized commitments are not limited by the preceding cap.

Related events, claims, breaches, or failures are treated as one event. The exclusions and cap apply in aggregate across contract, tort, negligence, strict liability, statute, restitution, and all other theories, even if a limited remedy fails of its essential purpose. Nothing in the Agreement creates uncapped ALEBEX liability for gross negligence unless applicable mandatory law prohibits the limitation in the specific circumstances. The remaining limitations apply to the maximum lawful extent.

The Agreement begins when Customer accepts it and continues until all Accounts and Order Forms expire or are terminated. Subscriptions automatically renew as shown in the Account or Order Form. Customer may cancel a month-to-month subscription through the Account or by the available cancellation process, effective at the end of the current billing period.

Either party may terminate for a material breach not cured within fifteen days after written notice, or five days for non-payment. No cure period is required for fraud, deliberate deception, prohibited use, sanctions violations, unauthorized voice cloning, falsified verification, serious security or privacy risk, intellectual-property theft, or another breach that cannot reasonably be cured.

ALEBEX may suspend or terminate immediately where continued service may expose ALEBEX, a carrier, provider, Customer, End Client, Recipient, or the public to legal, fraud, safety, security, sanctions, financial, service-integrity, or reputational risk; where verification fails; or where required by law, carrier, or provider.

On termination, Customer must stop using the Services, disable downstream access, return or destroy credentials and ALEBEX Confidential Information, pay outstanding amounts, and stop representing that the affected Services are available. Accrued fees, committed minimums, non-cancellable provider charges, and surviving obligations remain payable.

If Customer has paid all amounts and termination is not for fraud or prohibited use, Customer may use standard export tools during the Term and for thirty days after termination, unless the Account or Order Form states another period. ALEBEX may then delete or de-identify Customer Content under the DPA, subject to backups, legal holds, security, fraud, billing, tax, audit, dispute, and evidence-preservation requirements.

Payment, confidentiality, intellectual property, restrictions, retained-data rights, audit, disclaimers, indemnity, liability, disputes, and provisions intended by their nature to survive continue after termination.

ALEBEX may update the Agreement to reflect Services, providers, law, regulation, carrier requirements, security, fraud, risk, business practices, or clarification. ALEBEX will display the effective date and maintain archived versions or durable records.

For a materially adverse commercial change to these Terms or the DPA, ALEBEX will provide at least thirty days’ notice through the Account, email, or legal page where reasonably practicable. Customer may terminate an affected month-to-month Service before the effective date as its exclusive remedy, subject to accrued charges and commitments.

Changes may take effect immediately or on shorter notice where reasonably required for law, court or regulator direction, security, fraud, sanctions, abuse, carrier or provider rules, safety, service continuity, or technical integrity. ALEBEX will provide notice when practicable.

Continued use after the effective date constitutes acceptance where permitted by law. ALEBEX may require affirmative reacceptance before further use or before enabling a new category of use. An online update does not override a negotiated signed term unless that signed agreement permits it.

The Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The parties irrevocably submit to the exclusive courts located in Vancouver, British Columbia, except ALEBEX may seek injunctive, protective, collection, or enforcement relief in any court with jurisdiction over Customer, its assets, data, systems, or the threatened conduct.

Customer may not assign, transfer, delegate, or undergo a change of control affecting the Agreement without ALEBEX’s prior written consent. ALEBEX may assign to an Affiliate or in connection with financing, reorganization, merger, acquisition, sale of assets, or business transfer.

The parties are independent contractors. The Agreement does not create a partnership, joint venture, franchise, fiduciary, employment, agency, tax agency, representative office, permanent establishment, or authority to bind the other party.

Neither party is liable for delay or failure caused by events beyond reasonable control, including disaster, war, terrorism, labor disruption, power, internet, cloud, carrier or provider failure, cyberattack, epidemic, government action, or legal change, except payment, confidentiality, security, compliance, and intellectual-property obligations are excused only to the extent incapable of performance.

The Agreement is the entire agreement concerning its subject and supersedes prior or contemporaneous proposals, communications, and understandings. Customer purchase orders, portal comments, or forms do not modify it unless signed by ALEBEX. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder remains effective. A waiver must be written and applies only to the stated instance.

The parties agree to electronic records, signatures, clickwrap, account actions, and automated acceptance. Account logs, archived terms, emails, portal records, and electronic signatures are admissible evidence. Notices to Customer may be sent to Account contacts, through the Services, or by email. Formal notices to ALEBEX must be sent to legal@alebex.ai and the registered office stated above.

The Agreement is prepared in English. A translation is for convenience and the English version controls unless mandatory law requires otherwise. Headings are for convenience; “including” means including without limitation; singular includes plural; and references to law include amendments and successors.