Agents pricing
For agents deployed across voice, SMS and email: qualifying leads, answering questions, booking meetings, resolving issues, updating the CRM, triggering workflows, and handing off to a human when it should.
What moves an agent quote
An agent quote follows the work assigned to the agent and the boundaries around that work. The conversation maps these dimensions before a commercial proposal is prepared.
Which of voice, SMS and email the agent works across.
Whether the agent only converses or also books, updates records and triggers tools.
The set of agents in scope and the work each agent owns.
Whether handing the conversation to a person is part of the workflow.
Whether the agent is built in Agent Builder Studio or built with Alebex.
Billed per minute, metered.
Every billable minute maps to one tier. Billed in arrears, monthly. Wholesale and partner rates are quoted directly.
| Tier | USD /min | CAD /min |
|---|---|---|
| Standard | $0.15 | C$0.20 |
| Sound-first | $0.18 | C$0.24 |
| Smart-first | $0.24 | C$0.32 |
| Premium | $0.30 | C$0.40 |
| Ultra (Dual-Model)Coming soon | $0.45 | C$0.60 |
Ultra is a planned release; the tier is not yet enabled on any account.
The same job, expressed through each channel
One memory keeps the work continuous. Each channel changes how the conversation unfolds, not the actions the agent can complete.
Qualify and answer while the conversation is live; book, resolve, update records or trigger tools before handing off when a person should take over.
Carry the same conversation into messages. The agent can qualify, answer, book, resolve, update records, trigger tools and hand off without losing the thread.
Keep the same memory when the conversation moves to email. The agent can answer or resolve, then book, update records, trigger tools or hand off.
One deployment, published in full.
2,200 leads in. 560 booked appointments out. The published funnel in order — leads, contacted, qualified, appointments — with the conversion that produced each stage.
“Honestly, I didn’t expect this level of result. We tried it, the numbers were good, and now it runs 100% of our Meta lead outreach.”
Scope the work before the quote
A buyer should know what the agent owns, where it works and where a person takes over before the commercial conversation starts.
What does an agent quote cover?
It covers the channels, the actions the agent completes, the set of distinct agents, human escalation and the build path.
Does an agent have to stay on one channel?
No. An agent can work across voice, SMS and email while the conversation stays on one thread with one memory.
Can the agent take action or only converse?
The agent can qualify, book, resolve, update records, trigger tools and hand off. The quote defines which of those actions are in scope.
How does human escalation fit?
Human escalation is scoped as part of the workflow when the agent should hand the conversation to a person.
Can our team build the agent?
The quote records whether the agent is built in Agent Builder Studio or built with Alebex.