Enrolment and admissions, from first enquiry to booked advisor meeting.
Enquiries arrive faster than a team can work them, and the ones ready for an advisor sit mixed in with the ones that are not. Alebex takes the first mile: contact, qualification and booking, on one thread.
The first mile
New enquiry to booked advisor meeting, as one conversation across three channels.
A form, an enrolment question, a lead from a campaign — it enters as one record with one thread attached.
It introduces itself and discloses call recording at the start of the call, every time.
An unanswered call is not the end of the conversation. The follow-up carries the same memory.
Intent is understood as the student speaks, against the criteria you approve.
In the same conversation, not in a callback queue and not in a second tool.
The record is already updated and the thread reads end to end, whichever channel each part of it arrived on.
One thread, whichever lane a step sits in.
The enquiry changes channel. The context does not.
A student can begin on voice, continue by message and reach an advisor without repeating the first conversation. Each handoff carries the questions already answered and the next action already agreed.
The message begins from the last understood point in the enquiry, with the approved programme information still in view.
The advisor receives the captured answers, the channel history and the reason the student is ready to speak.
The advisor inherits the conversation, not a blank calendar slot.
Alebex works the first mile and prepares the record. Advice, applicant decisions and anything outside approved knowledge remain with the admissions team.
Handing off to a human is a designed step in the workflow, not a failure of it.
What it looks like in production
“Honestly, I didn’t expect this level of result. We tried it, the numbers were good, and now it runs 100% of our Meta lead outreach.”
With nobody working.
“Students don’t only call during business hours.”
Trust and compliance
“We felt good that Alebex is built in Canada and the data is stored here. As an educational institution, compliance is important for us, so this was helpful when we decided to use Alebex.”
Recordings, transcripts and customer information are held in Canada.
Built in Vancouver by Alexander Innovation Centre, Canadian-owned.
PIPEDA and CASL compliance built in.
“Stop” on any channel is handled immediately and the contact flagged.
Consent is disclosed at the start of every call, and recordings are stored for audit.
The full study
Brighton handed the first mile to Alebex — new lead → one thread across calls, texts and emails → real-time qualification → booked directly into an advisor’s calendar.
At Brighton College, the first mile resolves in an advisor-ready conversation.
The deployment is the evidence for this page: one thread works the enquiry until the moment a human advisor should take over.
Try the live demo
Drop in your website. Alebex reads it, learns what you do, and calls you in under 30 seconds — fully trained, zero setup.